![]() ![]() When he comes back two young consultants are outside his office waiting to update him on their separate projects. A consulting partner goes off on vacation. A senior consultant at a MAJOR firm once told me the following tale. I am repeating a story I have used before, but it remains relevant. These groups act based on sincere concerns and, maybe, self-preservation.Ĭonsultants and others thrive on obfuscating the obvious. Groups like HR, Marketing, IT can complexify what others might say are obvious choices. It is much easier to equivocate and placate than it is to make decisions that change an organization. Many of the above issues require crossing across organizational lines and making decisions that will raise the ire and defensiveness of internal groups.ĭealing with the obvious requires decision making and leadership. Why do banks fail to button down issues related to obvious areas and instead launch off into initiatives that, while important, will have limited success unless the obvious has been settled. Instead, executives pursuit AI, or digitalization, or crypto, or dozens of other shiny new pennies. In some cases, the obvious has been abandoned. But isn’t each one fairly obvious? Yes, but that does not mean that banks pay attention to these topics or, even less, excel at them. If any company managed these nine areas with focus, success would follow. Avoiding fads, the shiny new pennies that seem to captivate many executives and cause them to shift focus to new areas rather than ensuring effective implementation of initiatives already underway Getting your workers back into the office to improve communication and cultureĦ. Making sure the customer (rather than internal groups) view customer service as excellentĥ. Compensating staff as a competitive advantageĤ. Last week’s newsletter, loftily titled “ The Keys to Success” listed six areas that we think banks need to assess and improve if they are to succeed:Ģ. ![]() As a New York Times article noted, “Everything he says is self-evident.” There is a lot to be said for stressing the obvious. You have probably all seen the commercials featuring Captain Obvious.
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